CLIENT ASSISTANCE
Frequently Asked Questions
Everything you need to know about your Sanya Batra order.
Each Sanya Batra creation is thoughtfully crafted with close
attention to detail. Selected pieces can also be customised by
size and colour. We recommend reviewing the product details,
measurements and customisation requirements carefully before
placing your order.
As our pieces are carefully created for each client, returns,
refunds and exchanges are subject to Sanya Batra's Returns &
Exchange Policy. We recommend reviewing the applicable policy
before placing your order, particularly for customised,
bespoke or discounted pieces.
If you receive an incorrect item or notice a manufacturing
concern, please contact the Sanya Batra team promptly after
receiving your order. The team will review the concern in
accordance with the applicable Returns & Exchange Policy.
Selected Sanya Batra designs can be customised by size and
colour. If you require custom measurements or a colour
variation, please connect with the team before placing your
order to discuss the available options.
Delivery timelines vary by design and are mentioned on the
individual product page. As many Sanya Batra pieces involve
detailed handwork and craftsmanship, we recommend checking
the estimated delivery time of your selected design before
ordering.
Our garments feature delicate fabrics, embroidery and
artisanal detailing. Please follow the care instructions
provided with your chosen design. Sanya Batra pieces are
generally recommended for dry cleaning only to help preserve
their craftsmanship and finish.
If you need to request a change or cancellation, please
contact the Sanya Batra team as soon as possible. Any
cancellation or modification will be handled according to
the applicable Cancellation Policy and the current stage of
your order.