CLIENT ASSISTANCE

Frequently Asked Questions

Everything you need to know about your Sanya Batra order.

Each Sanya Batra creation is thoughtfully crafted with close attention to detail. Selected pieces can also be customised by size and colour. We recommend reviewing the product details, measurements and customisation requirements carefully before placing your order.
As our pieces are carefully created for each client, returns, refunds and exchanges are subject to Sanya Batra's Returns & Exchange Policy. We recommend reviewing the applicable policy before placing your order, particularly for customised, bespoke or discounted pieces.
If you receive an incorrect item or notice a manufacturing concern, please contact the Sanya Batra team promptly after receiving your order. The team will review the concern in accordance with the applicable Returns & Exchange Policy.
Selected Sanya Batra designs can be customised by size and colour. If you require custom measurements or a colour variation, please connect with the team before placing your order to discuss the available options.
Delivery timelines vary by design and are mentioned on the individual product page. As many Sanya Batra pieces involve detailed handwork and craftsmanship, we recommend checking the estimated delivery time of your selected design before ordering.
Our garments feature delicate fabrics, embroidery and artisanal detailing. Please follow the care instructions provided with your chosen design. Sanya Batra pieces are generally recommended for dry cleaning only to help preserve their craftsmanship and finish.
If you need to request a change or cancellation, please contact the Sanya Batra team as soon as possible. Any cancellation or modification will be handled according to the applicable Cancellation Policy and the current stage of your order.